On Christmas day, my mom called me and said that my parents came home from the UPS Store with the wrong package… their Christmas gift from me. Instead, they had a brand new $200 set of stereo speakers belonging to someone else.
For the past year, I have been shipping gifts to them from a UPS Store in New York. The store has been making my parents go find their own package AND pay a $5.00 handling fee each time. My mother is in her 70′s and should not have to go hunt in the cargo area for her own packages or pay any handling fee on a pre-paid shipment.
I am currently trying to get in touch with the appropriate department at UPS who manages these UPS retail stores. It doesn’t sound like proper procedure for picking up a package!






